Terms of Service

1. Introduction and Acceptance

These Terms of Service govern access to and use of DataMind AI, an AI API gateway SaaS for developers and small teams outside Mainland China.

By creating an account, purchasing credits, subscribing to any paid plan, or using the Service, you confirm that you are at least 18 years old, have read and accepted these Terms, agree to the Privacy Policy, and are authorized to act for yourself or your organization.

If you do not agree to these Terms, you may not use the Service.

2. Service Description and Digital Delivery

The Service provides unified API access, model routing, API keys, usage records, prepaid credits, billing visibility, and developer dashboard workflows.

The Service is a digital, intangible software-as-a-service product delivered online. Access and credits may be made available immediately after confirmed payment.

3. Account Registration and Security

You must provide accurate account and billing information, keep credentials confidential, and promptly notify us of unauthorized use.

Do not share API keys or account credentials with third parties. You are responsible for activities under your account.

4. Credits and Top-up Plans

The Service primarily operates on a prepaid credit model. Credits are consumed when API calls or platform features are used. Current package details and prices are shown on the checkout or pricing page before purchase.

Credits have no cash value, are not bank deposits, and cannot be transferred or resold unless we approve it in writing.

5. Billing and Payment

Payment processing, card authorization, fraud checks, and checkout records are handled by Waffo Pancake or another disclosed payment processor. We do not store full payment card numbers or card security codes.

By completing checkout, you authorize the payment processor to charge the selected payment method for the displayed amount, applicable taxes, and any confirmed automatic top-up or subscription you explicitly enable.

6. Cancellation and Account Controls

If a subscription or automatic recharge is enabled, you may cancel it online through Account Settings → Billing → Cancel Subscription / Disable Auto Recharge, or by contacting [email protected].

Cancellation stops future recurring charges but does not automatically refund credits or service already delivered.

7. Refund Policy

Refund eligibility is governed by our Refund Policy. Because credits and API access are digital services delivered immediately, consumed credits, upstream model costs, abuse cases, and accounts terminated for policy violations are generally non-refundable.

Duplicate charges, verified billing errors, or confirmed extended service outages may be eligible for refund or credit after review.

8. Billing Disputes

If you believe a charge is incorrect, contact [email protected] before filing a bank dispute. We aim to acknowledge billing issues within 2 business days and resolve confirmed errors within 5 business days where practical.

9. AI Outputs and Third-party Model Dependency

The Service may route requests to third-party AI model providers such as OpenAI-compatible, Anthropic-compatible, Google-compatible, and other upstream model APIs. Availability, latency, output quality, and safety behavior may depend on those providers.

AI outputs may be inaccurate, incomplete, offensive, or outdated. You are responsible for reviewing outputs before relying on them and must not treat outputs as legal, medical, financial, or other professional advice.

10. Inputs, Outputs, and Intellectual Property

Subject to these Terms and applicable law, you retain rights you have in your inputs and may own outputs generated for you. By submitting inputs, you grant us a limited license to process them only to provide, secure, debug, bill, and improve the Service.

We do not use private prompts or outputs to train our own models without explicit consent. Upstream providers may process data under their own policies.

11. Acceptable Use

You must comply with the Acceptable Use Policy, applicable law, card network rules, sanctions rules, and upstream provider policies. Prohibited uses include illegal activity, fraud, credential theft, spam, malware, harmful automation, rights infringement, unsafe AI-generated multimedia content, and attempts to evade safety systems or regional restrictions.

12. Privacy and Data Security

Use of the Service is governed by the Privacy Policy. We process account data, usage logs, billing records, support records, and technical metadata necessary to operate, secure, bill, debug, and comply with legal requirements. Payment card data is processed by Waffo Pancake or another disclosed payment processor.

13. Suspension and Termination

We may suspend or terminate accounts for abuse, fraud risk, payment risk, security risk, legal compliance, regional restriction violations, or material breach of these Terms. You may request account deletion through support.

14. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available” without warranties of uninterrupted availability, model accuracy, output correctness, or fitness for a particular purpose. To the maximum extent permitted by law, our liability is limited to the amount paid for the Service in the 12 months before the claim.

15. Changes to Terms

We may update these Terms from time to time. Material changes may be notified by website notice, email, or dashboard notice. Continued use after the effective date means acceptance of the updated Terms.

16. Contact Information

General support, billing, refunds, legal, privacy, security, and cancellation requests: [email protected]. Backup email: [email protected].

DataMind AI is operated by an individual sole operator. Legal name and business address are available to the payment processor and relevant authorities upon lawful request. For customer support, billing, refunds, cancellation, legal, privacy, and security requests, contact [email protected].