Refund Policy
This policy explains how DataMind AI handles refunds for prepaid credits, subscriptions, duplicate charges, regional restrictions, and technical incidents.
Payment Processing Fees Deducted from Refunds
Refunds are not guaranteed to equal the original payment amount. Unless the refund is caused by a confirmed duplicate charge or a major platform-side incident, approved refunds will generally deduct approximately 3%–5% of the payment amount as payment processing, settlement, cross-border, currency-conversion, fraud-review, and administrative fees. The exact deduction may vary depending on the payment channel, country or region, currency, card or wallet type, cross-border routing, chargeback/dispute costs, blockchain/gas fees, taxes, settlement costs, and the actual fees charged by Waffo Pancake, Waffo, banks, card networks, wallets, or other payment infrastructure. Fees already incurred are non-refundable and may be deducted from the refundable amount.
Scope
This policy applies to prepaid API credits, developer plans, subscription plans, automatic recharge, and other digital services purchased through DataMind AI.
Eligible Refund Cases
Refunds may be reviewed for duplicate payments, confirmed payment errors, unauthorized charges confirmed by the processor, credits not delivered after successful payment where we cannot resolve the issue within a reasonable time, or confirmed extended platform-side outages.
Non-refundable Cases
Consumed API credits, incurred upstream model costs, delivered digital services, activated subscriptions unless required by law, account misconfiguration, leaked API keys, shared credentials, abuse, fraud risk, policy violations, regional restriction violations, Mainland China access, VPN/proxy evasion, and accounts suspended or terminated for breach are generally non-refundable.
How to Request a Refund
Contact [email protected] within 7 days after payment where possible. Include your account email, transaction ID, amount, payment date, reason, and relevant screenshots. We usually acknowledge requests within 2 business days and process approved refunds within 5–10 business days, subject to Waffo Pancake, the payment processor, bank, card network, wallet, or blockchain timing.
Credits and Automatic Recharge
Unused credits may remain available according to the displayed package terms. If automatic recharge or subscription is enabled, users may cancel future charges through Account Settings → Billing or by contacting support before the next billing event.
Chargebacks and Abuse
Please contact us before filing a chargeback so we can investigate billing errors quickly. Fraudulent or abusive disputes, regional restriction evasion, or payment risk may lead to account suspension, termination, evidence preservation, and refusal of future transactions.